In accordance with the Finnish Consumer Protection Act, you have the right to exchange or return all or part of your order within 14 days of receiving it.
Once the product return is approved, we will issue a refund. The payment will always be refunded to the same payment method used for the original order.
Return policy
- The right of return applies only to unused and salable products in their original packaging.
- There is no right of exchange or return if the product packaging is damaged, or if the product has been used and is no longer resaleable (excluding defective products or items damaged in transit).
- Customized or special-order products are not eligible for return. This will always be stated separately in the product details.
What should I do if I want to return or exchange a product?
The return form found at the bottom of this page must always be completed before exchanging or returning products.
You can return the product in two different ways:
Return by mail
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Please fill out the return form first. Our customer service will then send you a return shipping label by email. (Finland).
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Attach the return shipping label onto the package and take the shipment to the post office.
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Note! The product must be sent as a direct delivery to our address. We do not pick up returns from post offices, nor do we accept returns sent for collection. If you prefer, you can also return the product at your own expense.
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Always request a return receipt from the post office. Retain the receipt and tracking number from the carrier in the event that the shipment is lost.
Return to our location
By separate agreement, you can return the product yourself directly to the Boijs Audio Ltd location, in which case no return costs will be incurred.
Return address:
Boijs Audio Oy
Haarajoenkatu 5 B
04480 HAARAJOKI
FINLAND
If you have any other questions, please contact us by email: info@boijs.fi
Small order surcharges and uncollected packages
- Partial return: If a partial return of an order results in the final order value falling below €100, a small order surcharge (€7 or €12) will be deducted from the refund, depending on whether the goods were ordered with home delivery or for pickup from a post office or parcel locker.
- Uncollected packages: Failure to collect an ordered shipment does not constitute a customer return under the Consumer Protection Act. We charge a €25 processing fee for uncollected packages, unless otherwise agreed or notified to our customer service before the shipment is returned.
Problem situations, errors, and transport damage
If the product you received is damaged in transit, defective, or you have received the wrong product, please contact our customer service immediately at (info@boijs.fi) to arrange for a product exchange or replacement. Notice of the defect must be made within 14 days of receiving the product.
Important information regarding shipping damage: If the package is clearly damaged during postal transit, a claim regarding the product and the packaging must also be filed immediately with the shipping company (e.g., Posti).
We aim to replace a defective or incorrect product with a new equivalent product. If this is not possible, you will be refunded for the costs incurred from the order. Boijs Audio Ltd will not deliver a new product or refund the price of the product until the defective or incorrect product has been returned and the defect or damage has been verified. The product must be returned using the shipping method specified by Boijs Audio Ltd.
Return form