Valid from 23.6.2026
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Boijs Audio Ltd (business ID 3239251-2) sells products to private individuals of legal age as well as business customers in Finland, within the EU, and outside the EU. Product prices include value-added tax (VAT). We reserve the right to change prices and shipping costs.
Ordering
Products are ordered in the online store by adding them to the shopping cart and paying for the contents at the checkout. When placing an order, you are required to have read and agreed to the delivery terms in effect at the time, as well as our separate payment, warranty, and return policies.
Payment service provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
You can read more about the available payment methods (online banking, cards, mobile payments, and invoice/installments) on our separate Payment Methods page..
Shipping methods, fees, and delivery times
You can view the shipping costs for your order after selecting your payment and delivery method at the checkout. We deliver orders via tracked shipping (e.g., postal parcels) or untracked shipping.
Our standard delivery times within Finland are 2–5 days, depending on the order and delivery method. More specific delivery times are stated next to the product options. Any exceptional delivery times will be announced on the online store's homepage.
Exchanges, returns, and warranty
Your purchases are subject to a 14-day exchange and return policy in accordance with the Consumer Protection Act. In addition, our speaker products come with a three (3) year warranty.
- See detailed return instructions and the return address: Returns & Exchanges -page
- See detailed warranty terms: Warranty and Service page
Privacy policy
All customer information is treated confidentially. Customer data is stored in a customer register maintained by Boijs Audio Ltdf, which is used solely for managing the customer relationship. You can read more in our Privacy Policy..
Force majeure
Boijs Audio Ltd is not liable for delays or damages caused by an obstacle beyond its control, which it could not reasonably have foreseen or the consequences of which it could not have avoided (force majeure)
Dispute resolution
If a dispute cannot be resolved through mutual agreement, Finnish residents may contact the Consumer Advisory Services and take the matter to the Consumer Disputes Board. Customers residing in other EU countries can contact the European Consumer Centres Network (ECC-Net) or submit the matter via the European Commission's Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).